Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we can't. We publish research-based guides to casinos not on GamStop for readers in the UK, so most messages we receive are about our reviews, bonus information or accuracy.
What we can help with
We are an independent information site. We are not a casino, and we do not run, hold or manage any player accounts. These are the topics we can deal with:
- Corrections. If a bonus, payment method, wagering requirement or other detail on a page looks out of date or wrong, tell us which page and what you saw. Casino terms change often, so reader reports are useful.
- Questions about our reviews. We can explain how a page was put together, what the editorial ratings mean and how we treat advertised offers.
- Suggestions. If there is a topic you would like covered, such as free spins terms, withdrawal checks or payment fees, let us know.
- Business and editorial enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide where a casino is ranked, and commission does not buy position.
What we can't do
Please do not expect us to act on your behalf with a casino. Specifically, we cannot:
- Recover deposits, release withdrawals or reverse a closed account.
- Resolve a bonus or verification dispute. Start with the casino's own complaints process, and keep copies of the terms, chat logs and emails.
- Guarantee how any casino will treat your account, or promise winnings or payouts.
- Give legal, financial or debt advice.
Our guides cover welcome offers such as those from Betmica, Kikibet and Betninja, but the advertised figures come from the casinos. Always read the current terms on the operator's own site before you deposit.
How to write to us
Use the contact details or form provided on this site. A clear message gets a faster answer. Please include:
- The page address or title you are writing about.
- What you think is wrong, or what you would like to know.
- Where you found the information, such as the casino's terms page, and roughly when you saw it.
- Whether you want a reply. Please do not send passwords, full card numbers or identity documents.
We read messages individually and do not promise a fixed reply time. Corrections that we can verify are made as soon as practical, and the page is re-dated when facts are updated.
Before you contact a casino about a problem
If your issue is with a casino, these steps usually help more than writing to a review site:
- Check the bonus terms you accepted, including wagering requirements, maximum bet, expiry dates and cashout limits.
- Check whether identity verification or source-of-funds checks are pending. These often delay withdrawals.
- Contact customer support in writing so there is a record, then use the formal complaints procedure if the reply is unsatisfactory.
- Look at the licence the casino states and any dispute body it names. Overseas licences do not give the protections of the UK Gambling Commission, and a site that accepts British players is not necessarily authorised to serve them in Great Britain.
Our guide to trusted non GamStop casinos for UK readers explains how we look at licensing, payments and terms.
If gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, support is available and free. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed sites, use deposit and loss limits, and install gambling blocking software on your devices. Please confirm current contact details on the organisations' own websites.
Gambling should never be treated as a source of income or a way out of money worries. You must be 18 or over to gamble.
Our commitment on accuracy
Our information was reviewed and checked against public casino pages as of 1 October 2026. We have not tested casinos by depositing or withdrawing, and we say so where it matters. Where a detail is unconfirmed, we say that rather than guess. If you spot something we have missed, we would like to hear from you.